Citizen Services


Download Dial 112 App

Download the Dial 112 Citizen app for getting help in emergency situations

Frequently Asked Questions

Answers to common questions about Dial 112 citizen services.

Is Dial 112 free of cost?

Yes. Calls to 112 and emergency assistance are free.

Will my number be shared with police staff?

No. The system uses number masking to protect your privacy.

Can I stay anonymous?

You may request anonymity. Share essential details so responders can help effectively.

How do I track my request?

Use your Event ID in the Chatbot to track your complain.

Quick Safety Tips

  • Save 112 on your phone’s speed dial.
  • Share precise landmarks to reduce response time.
  • Stay on the line until the calltaker confirms event acceptance.
  • Move to a safe area if there is immediate danger.
  • Provide feedback to improve service quality.
Get the Dial 112 Citizen App

Raise SOS in a tap, auto‑share location, receive alerts, and track response in real time.

Download for Android Download for iOS